除开一些新闻新闻媒体中的负面新闻外，Some other social networks, from the news media, will have customers who are dissatisfied with the release of products or news (and cannot eliminate the probability that competitors run them), and are more flexible and casual than other news media. If you apply for one or more accounts, you can publish information, such as baidu q&a, post bar 100 degrees, community forum information or sina weibo information, once this negative information spread, the negative impact is unimaginable.
First, how do sales people respond to negative information?
Many sales people see the negative information and for the first time think about how to delete the information, in fact it is not correct, not only is not correct, and is not allowed by the relevant Chinese law. What is the proper way? According to the newsletter news media:
First, reason and peace
Keep a calm mental state, deal with the negative news rationally, learn and train the content of the negative information, find the subjective factors and causes of the negative news, and deal with the existing shortcomings. If this problem does exist, we should apologize to the customers, get their understanding and tolerance from the social morality and concept, after all, there is no perfect goods and services in the world, and find ways to deal with this problem, to ensure to all customers that such inaccuracies are not easy to reproduce.
If the problem is absent, the customer's knowledge of the product or service leads to the error会，公司销售人员应最先谢谢顾客对企业商品或服务项目的关心，并对顾客做出恰当的具体指导，顾客在适度的重视下将进一步加强公司，公司将获得别的顾客的重视。
在这个时候，抑止消极信息内容是必需和有效的。其重要性取决于消极信息内容针对一些不明顾客而言多多少少会造成欺诈，因而清除消极信息内容能够降低这类状况的概率，而合理化取决于早已拥有之前的解决对策，消极信息内容的清除并不是公司销售人员防止难题的实践活动，只是对消极信息内容的工作中后处理工艺，在这个时候，销售人员也浑浑噩噩地解决这个问题，而不仅是最开始的焦虑。做为消极信息内容怎样被抑制的标准，大家觉得公司销售人员Be able to suppress negative information content according to SEO or according to tip-offs (limited by Chinese laws and policies and regulations) or seek the assistance of an elite team of online media pr.
Third, carry out supervision and specific actions
Does this represent the end of negative information resource management? That's not what the press is telling you. Because of the rapid change in the content of the Internet, negative news that is resolved soon can be life-saving, adding a new inconvenience to the job if you want it. Company sales people also monitor other aspects of the company to avoid new negative content.
Fourth, let the network public relations activity company solve the difficulties for the company
For small and medium-sized enterprises, it is the wisest to outsource the network media public relations business to the network media public relations and public relations activities company specializing in technology. Since I have created an elite team of network media public relations solutions, I have to pay a lot of cost and every year用一次，并且因为技术专业水准比较有限，很有可能使事儿更槽糕，而相比于网络公关活动公司在解决网络危机公关时更技术专业的情况下，可以合理地处理公司的难题，网络危机公关解决成本费较低。